The Illicado card is a multi-store gift card that works as a payment method within a network of partners. Leroy Merlin is among the stores that accept this payment method, but the terms of use vary depending on whether the purchase is made in-store or online. A few nuances are worth knowing before heading to the checkout.
To use an Illicado card at Leroy Merlin, visiting a physical store remains the most reliable option. Payment is made directly at the checkout by presenting the card like any other payment method.
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Illicado card refused online on leroymerlin.fr: what has changed
The site leroymerlin.fr has modified its payment process in recent years. Since this overhaul, payment by multi-store gift card no longer appears among the online payment methods. This restriction applies to Illicado-type cards, which previously worked on the site.
The moderators of the Leroy Merlin community confirm that the Illicado card is still accepted in-store. The discrepancy between the online experience and that in the physical store surprises many cardholders who attempt to pay for a cart on the site before going to the store.
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If an online purchase is planned, there are two options: resort to another payment method for the web order, or place the order for in-store pickup and pay on-site with the Illicado card. The second option allows you to retain the advantage of online preparation while using the card’s balance.
Illicado payment at Leroy Merlin checkout: concrete process
In-store, the Illicado card is presented at the checkout like a regular bank card. The cashier swipes it through the payment terminal, and the amount is deducted from the available balance.
Completing a payment if the balance is insufficient
The balance of the Illicado card rarely covers the total of a DIY cart. An additional payment by bank card or cash is possible in the same transaction. The terminal first processes the amount available on the gift card, then the remainder on a second payment method.
Before heading to the checkout, checking the remaining balance avoids unpleasant surprises. This check can be done on the site illicado.com by entering the card number and the security code.
Self-checkouts and restrictions
Customers report occasional refusals at the self-checkouts of certain stores. Traditional checkouts, manned by an advisor, remain the safest channel for paying with an Illicado card. In case of a blockage, asking to switch to a traditional checkout resolves the issue in most cases.
Mixed carts with service offerings: the trap to know
A cart that mixes standard items (paint, tools, lighting) and service offerings (kitchen installation, tool rental, extended warranty) can pose a problem. The checkout system sometimes treats service lines as non-payable with a gift card, even when the store generally accepts the Illicado card.
The result: a partial blockage at the time of payment, without a clear error message. The solution reported by several customers is to split the checkout into two separate transactions.
- A first transaction for physical items (materials, decoration, tools), paid with the Illicado card
- A second transaction for service offerings (installation, rental, extended warranty), paid by bank card or another method
- Ask the checkout advisor to separate the lines before initiating payment, which avoids a global rejection of the cart
This scenario mainly concerns significant renovation projects where installation is ordered at the same time as supplies. For a cart composed solely of physical products, the Illicado card works without difficulty.
Validity of the Illicado card and residual balance
The Illicado card has a limited validity period, indicated on the back of the physical card or in the receipt email for e-cards. Once this date has passed, the remaining balance is lost. There is no refund procedure for the unused balance after expiration.
To avoid losing a residual balance, a few habits are useful:
- Regularly check the balance on the site illicado.com, especially as the deadline approaches
- Use the remaining balance on small purchases in-store (screws, bulbs, consumables) rather than leaving a few euros idle on the card
- Ensure that the card is indeed an Illicado and not a Kadeos, as the two partner networks do not fully overlap, even though Leroy Merlin accepts both
Illicado and Kadeos: two cards, two networks
Leroy Merlin accepts both Illicado and Kadeos cards. These two multi-store gift cards belong to distinct partner networks. A Kadeos card cannot be managed on the site illicado.com, and vice versa. Checking the network affiliation of the card allows you to consult the correct site for the balance and the list of partner stores.
The checkout process at Leroy Merlin remains the same for both types of cards: presentation at the terminal, deduction of the balance, additional payment possible by another method. The difference lies only in the management of the online account and the list of other stores where the card can be used outside of Leroy Merlin.
For a planned purchase at Leroy Merlin, favoring a visit to the physical store with the card in hand remains the most straightforward method. Online payment with an Illicado card is no longer available on the site, so anticipating an in-store pickup or a visit to a traditional checkout avoids any disappointment.